As a Nepali Customer Support Executive, you will be responsible for assisting Nepali-speaking customers by addressing their inquiries, resolving issues, and providing excellent service in a timely and professional manner. You will act as the key point of contact for customers, ensuring a smooth and seamless experience.

Key Responsibilities:
- Customer Interaction: Provide exceptional customer support through phone, email, live chat, or social media in Nepali, ensuring clarity, understanding, and effective communication.
- Issue Resolution: Respond to customer queries, complaints, and technical issues, providing accurate solutions and guiding customers through any challenges they may face.
- Product Knowledge: Stay updated on company products, services, and policies to offer correct and relevant information to customers.
- Record Keeping: Log customer inquiries, issues, and resolutions in the CRM system, ensuring that all information is accurately recorded and tracked.
- Follow-Up:



Proactively follow up with customers after issues are resolved to ensure satisfaction and gather feedback for service improvement.
- Collaboration: Work closely with other teams, such as technical support, sales, and product development, to address customer needs and contribute to continuous improvement efforts.
- Quality Assurance: Ensure that customer interactions maintain a high level of professionalism, reflect company standards, and provide excellent service.
- Continuous Improvement: Share insights and feedback on customer needs and experiences to help improve internal processes, products, and customer support strategies.

Requirements
- Fluency in Nepali (both written and spoken) is essential; proficiency in English is also required.
- Customer Support Experience: At least 1-2 years of experience in a customer service or support role, preferably in a call center or customer-focused environment.
- Excellent Communication Skills: Solid verbal and written communication skills to effe

📌 Nepali Customer Support Executive (Chennai)
🏢 Integrated Language Solutions
📍 Chennai