Job Summary

Seeking a customer -focused professional to provide world -class service, handle inquiries, and enhance customer experience.

Key Responsibilities

- Customer Interaction: Act as the primary customer contact, delivering exceptional service.

- Inquiry Handling: Handle inquiries, complaints, and escalate issues as needed.

- Product Knowledge: Stay updated on company products, services, and trends.

- Customer Experience Improvement: Identify and recommend improvements for customer experience.

- Technical Support: Assist with product setup, troubleshooting, orders, and returns.

- Database Management: Maintain accurate customer records in the database.

- Post -Purchase Follow -Up: Follow up with customers post -purchase for satisfaction.

- Reporting: Generate reports on customer satisfaction and improvements.

- Training: Train new customer service representatives if needed.

- Team Collaboration: Participate in team meetings and improvement initiatives.


Qualifications & Skills

- Education: Diploma/ degree in Electrical/ Electronics field preferred

- Experience: Experience in customer service or a related field.

- Skills: Excellent communication, problem -solving, and multitasking skills.

- Technical Proficiency: Proficiency in customer service software and Microsoft Office.

- Mindset: Strong organizational skills and a customer -centric mindset.


Preferred Qualifications

- Industry Experience: Industry -related customer service experience.

- Software Knowledge: Knowledge of ticketing systems.





- Language Skills: Bilingual abilities are a plus.


Perks

- Compensation: Competitive salary and performance incentives.

- Health Benefits: Health insurance.

- Leave Policy: Paid time off and holidays.

- Growth Opportunities: Professional development opportunities.


Work Environment: Supportive work environment.

Apply now if you are passionate about customer satisfaction!