Experience Excellence Manager (Bengaluru)

Experience Excellence Manager (Bengaluru)

21 Aug
|
Important Business
|
Bengaluru

21 Aug

Important Business

Bengaluru

Job Role: Experience Excellence
Manager




Work Hours: Shift based: 5 AM to
2 PM or 2 PM to 11 PM




Work Days: Monday to Sunday (5
days a week and 2 weekdays are off)




Work Type: Full -time, Work from Office




Work Location: Indiranagar, Bangalore




Role Description: The House Manager /
Experience Excellence Professional will be responsible for managing end to end
household operations for multiple clients, ensuring seamless day to day
functioning. This is a high ownership role focused on coordinating services,
solving real time problems, and creating a smooth, stress -free living
experience for clients through proactive planning and execution.




Responsibilities:




- Handle client requests
related to groceries, maintenance, services, and last -minute changes through
prompt communication.

- Coordinate with




vendors such as cooks, cleaners, electricians, plumbers, and delivery
partners to ensure timely execution.

- Monitor household
needs, track inventory, and proactively arrange restocking and services.

- Manage multiple
household operations simultaneously with high attention to detail.

- Document processes,
identify inefficiencies, and contribute to building structured operational
workflows.

- Support special
occasions, guest management, and personalized household requirements.

- Ensure high -quality service delivery and client
satisfaction at all times.




Requirements


- Bachelor’s
degree in any related field

- Minimum 2 to 5 years of experience in customer
experience, operations, concierge, hospitality, EA/PA, or similar roles.

- Experience in luxury hospitality, aviation,
premium customer experience, or concierge services.





- Exposure
to vendor management and operations coordination.

- Experience
working in startup or dynamic environments.

- Strong
communication skills and comfortable using WhatsApp and client interaction
tools.

- Highly
organized with strong multitasking and problem -solving abilities.

- Ability
to work in a quick paced, unstructured startup environment.

- Comfortable
working in shift based roles and weekends.

- Proficiency
in basic tools such as Google Sheets and tracking systems.

- Ability to take ownership and handle
responsibilities independently.

- Fluency in Hindi or Kannada is an added
advantage.

- Homemakers
with strong household management experience and willingness to work full time
are also encouraged to apply.




Benefits

Openings: 5 Positions (Must be open to join immediately)




Package: ₹4 LPA to ₹10 LPA (based on skills and experience)




Last date to apply: 19.04.2026 (Before the end
of the day)​


📌 Experience Excellence Manager (Bengaluru)
🏢 Important Business
📍 Bengaluru

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