Job Title: Cluster Manager
Job Overview:
As a Cluster Manager, you will be responsible for overseeing
multiple properties within our organization, ensuring optimal performance
across various areas including revenue generation, customer experience,
property maintenance, team management, and property operations. Your primary
focus will be on driving revenue growth, maintaining exceptional guest
experiences, implementing standardized operating procedures, managing property
maintenance, and fostering a high-performing team culture.
Key Responsibilities:
1. Revenue Management:
- Monitor and optimize restaurant revenue, activity revenue,
occupancy rates, and Average Room Rate (ARR) across all cluster properties.
- Collaborate with the central team to support the
achievement of ARR targets.
2. Customer Experience:
- Ensure exceptional guest experiences at all cluster
properties through the implementation of Keekoo Standard Operating Procedures
(SOPs).
- Innovate and implement ideas to enhance guest experiences.
- Promptly resolve any guest complaints or issues to
maintain high levels of guest satisfaction.
3. Property Maintenance:
- Customize and implement Keekoo SOPs and systems to ensure
each property is spectacular and well-maintained.
4. Team Management and Engagement:
- Engage and retain employees across all cluster properties.
- Ensure high performance and productivity of teams.
- Ensure all properties are fully staffed to meet
operational requirements.
5. Property Operations:
- Manage properties within allocated budgets.
- Innovate and suggest cost-saving ideas to minimize
expenses.
- Monitor and reduce wastage.
- Maintain a valuable list of vendors and negotiate the best
deals on rates and quality.
Requirements
Qualifications and Skills:
- Bachelor's degree in Business Administration, Hospitality
Management, or related field (preferred).
- Proven experience in a managerial role within the
hospitality industry.
- Strong leadership and team management skills.
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📌 Cluster Manager (Manali)
🏢 Keekoo
📍 Manali