1. Handle Customer Inquiries: Respond to customer calls,
emails, and chats in a timely and professional manner.

2. Resolve Customer Issues: Troubleshoot and resolve
customer complaints, concerns, and issues promptly and efficiently.

3. Provide Product/Service Information: Educate customers on
product features, perks, and usage.

4. Process Customer Requests: Handle customer requests, such
as order cancelations, returns, and exchanges.

5. Maintain Customer Records: Update customer information
and interaction history in our CRM system.

6. Collaborate with Internal Teams: Work with sales,
marketing, and operations teams to resolve customer issues and improve overall
customer experience.

7. Meet Performance Targets: Achieve customer satisfaction,
first -call resolution, and other performance targets.

Requirements

Requirements:

1. Education: High school diploma or equivalent required;
degree in a related field (e.g., customer service, communications) preferred.

2. Experience: 1 -2 years of customer service experience,




preferably in a call center or customer -facing environment.

3. Skills:

1. Excellent
communication, listening, and problem -solving skills.

2. Strong customer
service and conflict resolution skills.

3. Ability to work
in a fast -paced, dynamic environment.

4. Proficiency in
CRM software and Microsoft Office applications.

5. Fluency in
English (written and verbal); additional language skills a plus.

Working Hours:

1. Shifts: Rotating shifts, including evenings, weekends,
and holidays.

2. Work Workplace: Call center or office environment.