What will be provided for the job?


- This is an On -Premise Job, which eliminates Field Work unless exclusively required.

- Company will provide IT Infrastructure and Service like Computer, Mobile and Internet and sophisticated systems to help you to execute your tasks.

- Working hours are 1 O AM to 07 PM with Sundays as Holidays [paid sunday]

- The company will provide basic refreshments and a pantry for employees


What are you expected to do?
- Receive phone calls of prospects and existing customers and communicate product
related information.
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.

- Seize opportunities to upsell product when they arise.

- Follow up with potential customers in a timely manner if necessary.

- Manage online channels chats and query.

- Document all call information in the CRM according to standard operating procedures.

- Meet personal/team qualitative and quantitative targets.

- Possess strong knowledge of priyaodisha products to identify customer needs when qualifying them.

- Demonstrate an aptitude for sales, be able to suggest additional products to increase customer satisfaction and revenue.

- Apply a superlative customer experience attitude on all interactions. Be able to establish a positive rapport.





- Communicate Effectively And Professionally In All Forms Of Communication With Internal And External Customers.

- Maintain regular attendance and punctuality.

- Update social media channels with offers and promos as needed.


Requirements
- Bachelor's degree or Diploma Marketing, Communication, or related field.

- 0 -2 years of experience in customer support and/or social media management.

- Excellent written and verbal communication skills in English and Hindi.

- Strong problem -solving and customer service skills.

- Knowledge of social media platforms, including Facebook, Twitter, Instagram, and LinkedIn.

- Familiarity with e -commerce and digital marketing strategies.

- Ability to multitask, prioritize and manage time effectively.

- Positive attitude, professional demeanour, and strong work ethic.

- Ability to work in a fast -paced, deadline -driven environment.

- Familiarity with Indian cultural nuances and understanding of the Indian market.