21 Aug
|
Leading
|
Hyderabad
Customer support (compliance, risk, trust & safety )
Job description
Written and spoken skills (CEFR standards C1 or equivalent SVAR score of 65+) with an ability
to compose grammatically correct, concise, and accurate written responses in the required
language.
• 2+ years of experience in a customer facing role related to operations, compliance, risk,
trust & safety or a similar space
• Robust communication skills and can explain highly technical topics to technical and non -
technical audiences
• The ability and desire to challenge the status quo and work in a deeply ambiguous space
• Experience using data to propose creative solutions to both tactical and strategic problems
• Creativity when solving problems from a customer perspective and is pragmatic when
solving them
• Deep empathy for entrepreneurs running a business, and are motivated to solve problems
to empower them
• Experience analyzing user feedback patterns and use these insights to drive process and
product improvements
• Experience with complex and sensitive user facing issues relating to privacy, user safety,
fraud, and supportability
• Experience in SQL/Redshift
• Project/Program Management experience
• You possess experience in risk analysis, investigations or risk operations
• You have excellent English communication skills, both written and verbally
• You excel in analytical thinking and problem solving, with experience using data to make
assessments / judgment
• You enjoy working in an in -office environment with strong cross team collaboration and
support
• You are able to prioritize and enjoy working in a quick -moving environment
• You are humble and have a proven track record for working well across teams and with
external partners
• Flexible for weekend shifts as needed
Preferred qualifications
• Risk experience in payments, e -commerce, or fintech mitigating digital/card -not -present
risk
• Knowledge of risk schemes, risk prevention methods, and risk detection tools
• Prior risk experience across multiple industries/verticals
• Experience in a high growth technology company
• Experience working from a queue
📌 Customer Trust and Safety - SME/TL Hyderabad
🏢 Leading
📍 Hyderabad