21 Aug
|
Recognized
|
Pune
- Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).
- Following up on inquiries and ensuring timely response
- Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.
- Providing professional customer support and resolving queries related to Trips, Fare, Process, Payments
- Ensuring a positive and professional approach in all interactions.
- Build and nurture strong, collaborative relationships with new and existing customers
- Take proactive steps to engage with customers for feedback, ensuring continuous improvement in service quality and customer retention.
Requirements
Communication Skills: Excellent verbal and written communication skills