21 Aug
|
Important Group
|
Bengaluru
21 Aug
Important Group
Bengaluru
Job brief :
You will be heading our customer success team who helps our customers adopt data -driven marketing at scale.
Responsibilities :
- Manage service delivery and customer satisfaction (KPI : Responsiveness and Quality of Response)
- Analyse data trends and client performance
- Build and Manage the operations team
- Provide input for product management and engineering teams
Requirements
Qualifications :
- Minimum of 10 years of relevant experience in Business Operations for a Digital Marketing agency, or media company.
- Experience in stakeholder and client management.
- Excellent communication, analytical and influencing skills.
- Ability to build and manage a team of associates
- Ability to work and succeed in a energetic, quickly -changing environment.