21 Aug
|
Nameless
|
Mumbai
Job Title :
International Voice process
Qualification :
Any Graduate
Experience :
1 - 3 Years
Must Have Skills :
Execellent Comms.
Valuable to Have Skills :
Roles and Responsibilities :
•Handle vendor calls and emails (both Inbound and Outbound) to resolve customer inquiries,
queries and concerns using available claims information
• Handle customer complaint and escalations by providing explanations and taking necessary steps
• Follow the defined standard operating procedure and guidelines to provide accurate information
to the callers
• Find alternate solutions by researching and exploring information using available resources
• Identify and escalating unresolved issues and keeping supervisors in loop
• Maintaining call logs with adequate details of the call and the caller
• Ability to work on data for various reporting and analysis
Location :
Mumbai
CTC Range :
5.30 (lakh per annum)
Notice period :
Immediate Joiners
Shift Timings :
Night Shift
Mode of Interview :
virtual
Mode of Work :
WFO
Mode of Hire :
Permanent
Note :
NA
📌 Customer Service Representative (Mumbai)
🏢 Nameless
📍 Mumbai