The role of Change Manager is to control changes in a standardized manner in relation to a organizations policies, procedures and plans while ensuring minimal impact upon customers.

RESPONSIBILITIES

- Decides who is invited to CAB meetings
- Convenes and chairs CAB meetings
- Convenes and chairs CAB/EC meetings
- Manages Urgent RFCs through the life cycle
- Approves and authorizes Urgent RFCs
- Analyzes Change records to determine any trends or apparent problems that occur
- Identifies and documents changes that by-pass the Change Management process and provides
- information to the Change Process Owner to address compliance requirements
- Management Reporting – KPIs
- Assists the Process Owner in identifying and prioritizing process improvements
- Ensures adherence to the process
- Approves or rejects applications for Standard Pre-Approved Changes (SPACs) after CAB review




- Conducts Post Implementation Reviews
- Approves acceptable changes endorsed by the CAB or Senior Management for Significant and
- Major changes
- Initiates and facilitates Senior Management meetings for Major RFC reviews
- and endorsement

Skills

- Communication skills
- Organizational skills
- Facilitation skills
- Knowledge of organization
- Leadership skills
- Influential
- Business savvy
- Project management skills
- Understanding of statistical and analytical principles and processes
- Presentational skills
- Ability to interact successfully with the business and IT
- Negotiating skills
- General Technical knowledge
- General Financial skills

📌 Change Manager (Mumbai)
🏢 Recognized
📍 Mumbai