General Purpose:

The Associate Director of Professional Services is a key member of the company Management Team and is responsible for delivery of client services projects related to implementation of RxLogix products.

Important Note: Request you to not apply for this job if you do not have possess all of the following:

- Leadership experience with a solid track record and proven success

- Business acumen and understanding of running a department or a division where productivity, resource utilization, quality, timely delivery and employee and client satisfaction are paramount.

- Proven experience of establishing processes, best practices and tools for planning, execution and communication of reports and metrics with transparency.

- Be supremely organized, detail-oriented, and a true self-starter

- Exceptional leadership skills with the ability to develop and build the team

Essential Duties & Responsibilities:

- Project Implementation

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- Responsible for Business, Validation and Training workstreams of client implementation/upgrade projects

- Define the client implementation/upgrade project execution strategy

- Support project charter and project plan reviews

- Review project status reports provided by respective project managers and take appropriate actions to meet the delivery timelines

- Provide Subject Matter Expertise on client projects

- Planning

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- Provide leadership and strategic plan for managing the resource requirements of the organization.

- Responsible for maintaining strategic direction and growth

- Proactive capacity planning, management, resource utilization and cost containment





- Provide feedback to CoE processes and toolsets for improvements

- Processes

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- Establish standard product implementation practices

- Periodic analysis of metrics and lessons learnt and identification of improvement for continuous process improvement

- Maintain a global repository of implementation artifacts

- Team Management:

- Provide support to the head of department in managing resource allocation, staffing decisions, and professional development

- Continuously train and mentor direct reports to ensure that they are following delivery methodology, processes, systems usage, and are meeting or exceeding performance standards

- Promote a culture of collaboration and teamwork across organizational boundaries

- Conduct regular meetings with team members

- Project assignment for team members

- Conducting performance appraisals for team members, giving guidance to staff, conducting performance improvement plans, taking disciplinary action, and interviewing candidates for open positions

Minimum Requirements:

- Bachelor or Master degree from highly credible institutes

- Minimum 12+ years’ total work experience including minimum 10 years of product/project delivery experience in life sciences.





- At least 3 years of experience in a leadership position in a quick-paced technology industry

- In-depth knowledge in life sciences domain, regulatory requirements, business process improvement.

- Understanding of regulatory requirements of Aggregate Reports – PBRER, DSUR, PADER, IND etc.

- At least 5 years of experience in client implementation projects

- A background of success in a highly technical environment is a must, along with a proven ability to quickly learn, master, establish and apply new technologies

- Excellent written and verbal communications skills are required, no exceptions

- Advanced abilities with standard office software applications (e.g., spreadsheets, word processing, presentation, project plan) is required

- A distinctive blend of business, IT, financial, and communication skills

- Excellent analytic, strategic conceptual thinking, strategic planning, and execution skills

Preferred Qualifications

- Highly desirable to have experience in software development for Healthcare or Life Sciences companies.

- Hands-on experience on drug safety applications like Argus Safety, ARISg etc.

- Experience working with international cross-functional teams is highly desirable

- Project Management experience is a plus

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Travel Expectations

- Less than 25%

📌 Associate Director of Professional Services (Noida)
🏢 Important Company of the Sector
📍 Noida