- Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role.

- Hands on experience with windows/Linux/Mac OS setting

- Working knowledge of office automation products and computer peripherals, like printers and scanners

- Knowledge of network security practices and antivirus programs

- Ability to perform remote troubleshooting and provide clear instructions.

- Excellent problem -solving and multitasking skills

- Customer oriented attitude.

- Should have any certifications in Hardware and Networking.

- Minimum 3 -4 years of experience in similar role.

- Connecting users to Active directory server, system configuration for particular user.

- NVR/DVR and CCTV configuration.

- Printer configuration.

- Troubleshooting hardware and software issues in Laptop/Desktop.

- Proven experience in managing IT infrastructure with a focus on networking technologies.





- Proficiency in ticketing systems and IT services management tools

- Knowledge of networking concepts (TCP/IP, DNS, DHCP, VLAN, STP)

- Basics of Static and dynamic routing.

- Physical install and connect firewalls and other security appliances.

- Monitor firewall for up/down or issues, document, root cause analysis, reporting.

- Configure remote access VPN

- Configure firewall interfaces (LAN/WAN/DMZ) network configuration

- Basic understanding on access rule and NAT rule

- URL filtering and web filtering.

- Configure firewall interface

- Design, install, configure, maintain and troubleshoot audio -visual systems.

- Install and integrate AV equipment, including projectors, display, video walls, speakers, microphones and control systems.

- Strong written and verbal communication skills.