JOB DESCRIPTION

- Perform pre-call analysis and check status by calling the payer or using IVR or web portal services

- Maintain adequate documentation on the client software to send necessary documentation to insurance companies and maintain a explicit audit trail for future reference

- Record after-call actions and perform post call analysis for the claim follow-up

- Assess and resolve enquiries, requests and complaints through calling to ensure that customer enquiries are resolved at first point of contact

- Provide accurate product/ service information to customer, research available documentation including authorization, nursing notes, medical documentation on client's systems, interpret explanation of benefits received etc prior to making the call

- Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials / underpayments

📌 AR Trainees Bhutan (Bengaluru)
🏢 Important Business
📍 Bengaluru