Key Responsibilities

Client Relationship Management

- Serve as the primary
point of contact for US -based clients, ensuring strong, long -term
relationships

- Understand client
business needs and proactively provide suitable solutions

- Ensure high levels of
client satisfaction through timely communication and issue resolution


Account & Financial Management

- Manage end -to -end PO
Tracking, Resource Tracking, invoicing, billing, and account -related
transactions with accuracy and timeliness

- Coordinate with finance
teams and admin teams to ensure proper tracking of payments, collections,
time sheets and account reconciliations

- Maintain clear
documentation of all account activities and financial records


Inside Sales & Revenue Growth

- Drive inside sales
activities including lead follow -ups, client outreach, and prospect
conversion

- Identify and pursue




upselling and cross -selling opportunities within existing accounts

- Support RFP/RFI/Legal
Co -ordination and deal closures by coordinating proposals, pricing, and
negotiations


Reporting & Performance Tracking

- Track account
performance metrics, revenue growth, and client engagement levels

- Prepare regular reports
and provide actionable insights to management

- Monitor pipeline,
forecast revenue, and highlight risks or opportunities


US Market & Time Zone Alignment

- Manage client
interactions aligned with US West Coast time zones (Managing from INDIA)

- Ensure availability for
client meetings, discussions, and critical communications


Key Skills & Qualifications

- Strong experience in
inside sales, Account outreach, account management & client servicing

- Good understanding of
invoicing, billing processes, and financial coordination

- Excellent communication
and stakeholder management skills

- Ability to manage
multiple accounts and priorities effectively

- Experience working with
US clients, especially West Coast, is highly preferred