Summary/Objective
The On-site Airline Support Specialist will support our airline client, located onsite at the client’s office.
The On-site Airline Support Specialist is the primary point of contact for both the client and vendor regarding API’s operations. In this role, the On-site Airline Support Specialist processes reservations and cancellations, maintains and cultivates successful relationships with our airline partner as well as our suppliers, and sometimes directly with the crew. Maintaining a strong focus on providing the best customer service at all times. This includes internal collaboration within the airline and API, as well as communication with external parties to ensure that operational challenges are resolved promptly and seamlessly. The initial steps will require manual detail proficiency:
Transmitting monthly schedules to the hotels and ground transportation suppliers
Update and transmit daily changes to the hotels and ground transportation suppliers
Communication with the hotels and ground transportation suppliers during day-of-ops for immediate changes




Book overflow room as required at non-contracted hotels
Interrogating the airline’s crew management system (CMS) to identify existing reservations and update recent reservations
Receiving calls from crew members to verify their hotel details and chase delayed ground transport
We will train you on our work policies, procedures, and the ACES system to get you delivering Ops support. You will then address client needs and provide solutions with the support of your API colleagues. Your follow-up on client requests is key to Client satisfaction, ensuring you always resolve a request as well as process and prioritise all client requests. You will build and maintain business relationships with clients by providing a great customer experience.
Essential Functions
Effectively use all available tools and methodology, i.e., phone, email, fax, and Reservation Systems (ACES, Hotel Express, DPAX, IHRS) to track an

📌 On Site Airline Support Specialist (Mumbai)
🏢 Accommodations Plus International
📍 Mumbai