The Operations Manager is responsible for overseeing the day-to-day operations of multiple ILIF Hotels & Resorts properties. This role ensures smooth hotel operations, exceptional guest experiences, effective coordination across departments, effective property maintenance, inventory control, vendor management, and compliance with operational standards. The Operations Manager works closely with property teams and the corporate office to maintain service excellence, operational efficiency, and owner satisfaction across all assigned properties.

Key Responsibilities

Daily Hotel Operations
Ensure smooth day-to-day operations across all assigned hotel and resort properties.
Monitor guest check-ins, check-outs, occupancy status, and room readiness.
Maintain operational discipline and hospitality service standards across properties.
Inventory & Front Office Coordination
Review daily room inventory, arrivals, departures, and occupancy updates.
Monitor operational updates shared by front office teams and property managers.
Coordinate with the central reservations team regarding bookings,



room allocations, and occupancy planning.
OTA & Guest Escalation Management
Coordinate with OTA customer support teams regarding cancellations, refunds, modifications, and guest concerns.
Resolve escalated guest complaints and service issues to ensure guest satisfaction.
Housekeeping Operations
Monitor housekeeping processes, cleanliness standards, and room readiness.
Ensure guest rooms and public areas are maintained to company standards.
Monitor staff grooming, uniforms, attendance, and discipline.
Maintenance & Property Upkeep
Oversee maintenance activities related to electrical, plumbing, air conditioning, swimming pools, gardens, sewage, and drainage systems.
Conduct regular reviews with property managers to improve maintenance standards and operational efficiency.
Store & Inventory Management
Monitor inventory levels and stock availability across all operational departments.
Ensure ac

📌 Hotel Chain Operations Manager in Alibag
🏢 ILIF HOTELS AND RESORTS
📍 Alibag