Job Description

Job description:

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SkyWaltz Balloon Safari is looking for a proactive and customer-focused Customer Service Executive who can manage both customer interactions and on-ground operations. The ideal candidate should be comfortable communicating with both Indian and international guests, coordinating balloon flight operations, and delivering an exceptional guest experience.

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The role requires flexibility to work from the office, on the ground during flight operations, and remotely whenever required.

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Key Responsibilities

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Communicate confidently with both domestic and international guests in English and Hindi.

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Welcome and assist guests during balloon flight operations.

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Ensure a smooth and memorable guest experience from arrival to departure.

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Coordinate with pilots, drivers, and the ground operations team for seamless daily operations.

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Handle on-ground activities and assist in managing flight operations efficiently.

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Monitor and maintain high standards of customer service and overall service quality.

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Resolve guest concerns professionally and ensure complete customer satisfaction.

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Be available to work on-site as well as remotely whenever operational requirements demand.

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Requirements

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Graduate in any discipline (Tourism/Hospitality preferred).

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Excellent communication skills in English and Hindi.

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Confident in interacting with international clients.

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Strong customer service and problem-solving skills.

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Ability to manage guests and coordinate ground operations.

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Basic computer knowledge (MS Office, Email, Google Workspace).

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Benefits

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Salary: ₹20,000 – ₹30,000 per month (Based on experience)

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Free Accommodation & Meals

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Opportunity to work with India's leading Hot Air Balloon Safari company

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Career growth in the Adventure Tourism industry

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Professional and dynamic work setting

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Benefits:

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Food & Accommodation provided

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- Work Location: Ko

📌 Customer Service Executive (Pragpura)
🏢 SkyWaltz Balloon Safari
📍 Pragpura