Job Description

Own plant and vendor quality to ensure products meet statutory and business standards, reduce COPQ/Defect rate, strengthen supplier capability, ensure regulatory compliance (BIS/BEE), and deliver timely MIS, audits and customer complaint closure.

Role & responsibilities:
- Strategy & leadership: Define and deploy quality strategy; build quality culture (Quality Circles/QC stories); own vendor quality governance and vendor Quality Manual revisions. Lead teams of plant and vendor quality.
- Plant quality: Monitor process control, validate process parameters, run plant product audits, support NPD quality and NPD on-time launch, monitor and ensure Plant quality parameters as per target (IQC/PQC/PDI)
- Vendor quality & development: Plan/execute vendor Qualification audits, process audits, Plan/execute improvement initiatives at Vendors, conduct strategic vendor reviews.
- Supplier performance: Plan/execute supplier Qualification audits, Drive initiatives to improve supplier performance.
- Continuous improvement: Identify and lead COPQ/Defect reduction projects.



Drive quality transformation projects.
- Customer complaints & Defective inspection: Manage complaint lifecycle RCA, CAPA within stipulated timeline; Oversee Market defective inspection of South region, coordinate with Vendors for defective materials settlement
- Data analysis: Deep dive in data, identify gaps and come up with improvement areas and action plans/projects. Drive them using Six Sigma, Lean manufacturing methodology.
- Audits & compliance: Ensure 100% compliance to BIS/BEE; face external audits and ensure Zero NCs; Plan/execute internal audits.
- MIS & reporting: Deliver timely data-driven quality MIS/TQM reports; maintain documentation for process changes and corrective actions.

Key KPIs:
- Product performance rate; NPD Product performance rate
- COPQ reduction
- IQC, PQC, PDI (Plant & Vendor)
- Timely Vendor audits, Supplier audits: improvement in score
- Kaizens, QC story project

📌 Senior Manager (Mumbai)
🏢 Crompton Greaves Consumer Electricals
📍 Mumbai