Job Description

Job description

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Post: Operation Manager (Chennai)

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Industry: Leading Parcel Service / Logistics

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Location: Chennai

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Experience: Minimum 5 years in Parcel Service -Operations in leading parcel service companies preferred.

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Key Responsibilities:

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1. Operations Management

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• Oversee daily operational locations in Chennai.

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• Ensure efficient parcel movement, timely dispatch, delivery, and route optimization.

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• Establish and monitor SOPs to maintain service quality, TAT, and customer satisfaction.

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• Coordinate with hubs, branch offices, franchise agents, and ground staff.

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2. Franchise Network Management

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• Manage, support, and monitor franchise partners.

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• Ensure franchise adherence to operational guidelines and business performance targets.

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• Conduct regular meetings, audits, and service quality checks.

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• Support franchisee onboarding, training, and performance improvement.

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3. Team Handling & Staff Management

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• Plan workforce allocation, productivity improvement,



and performance monitoring.

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• Provide training, motivation, and guidance to ensure operational excellence.

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4. Business Development & Revenue Growth

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• Identify recent business opportunities, partner development, and volume growth.

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• Work closely with senior management to achieve monthly and annual revenue targets.

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• Implement strategies to improve market share and customer base.

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5. Travel & Field Operations

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• Conduct field audits, client visits, and franchise reviews.

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6. MIS, Reporting & Compliance

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• Prepare daily/weekly/monthly MIS related to operations, service levels, performance metrics, and revenue.

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Key Skills Required:

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• Strong leadership and people management skills

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• Hands-on experience in logistics/courier/parcel operations

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• Excellent communication and franchise management abilities

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• Ability to work under pressure and handle large teams

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📌 Operation Manager (Tiruchirappalli)
🏢 THE BANYAN HR CONSULTS CHENNAI
📍 Tiruchirappalli