Position: Customer Technical Services (CTS) Engineer – North India

Department: Technical Services

Location: Delhi/NCR

About the Role

The Customer Technical Services (CTS) Engineer will be responsible for providing comprehensive technical support to customers across the automotive and non-automotive segments in North India. The role involves supporting customer trials, product validation, application development, troubleshooting processing issues, and ensuring successful product approvals. The incumbent will work closely with Sales, R&D;, Production, Quality, and customers to deliver technical solutions that enhance customer satisfaction and drive business growth.

Responsibilities

Customer Technical Support:
- Provide on-site and remote technical support to customers for processing, application development, and troubleshooting.
- Conduct customer visits to understand processing challenges and recommend suitable material solutions.
- Support customers during machine trials, product development, and production scaleup activities.




- Assist customers in optimizing processing parameters to achieve desired product performance.

Customer Trials & Product Validation:
- Plan, coordinate, and execute customer trials for current and existing products.
- Monitor trial performance and document observations, process parameters, and outcomes.
- Ensure successful product validation and customer approvals.
- Coordinate trial schedules with customers, Sales, Production, and R&D; teams.

Application Development:
- Collaborate with customers to develop customized material solutions for automotive and non-automotive applications.
- Support new application development for segments such as Automotive, Electrical & Electronics, Home Appliances, Consumer Durables, Furniture, Industrial, and Packaging.
- Recommend product modifications based on customer requirements and processing conditions.

Product Approvals & Certifications:
- Drive customer product qualification and approval processes.
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📌 Customer Technical Support (Delhi)
🏢 JJ Plastalloy
📍 Delhi