ServiceNow’s Security Incident Command (SIC) team is seeking an experienced senior security incident commander to join our quick-growing team. This role will support the orchestration of incident response strategy and communications during critical information security-related incidents.

About the SIC team

The SIC team maintains and executes the Major Security Incidents (MSI) lifecycle within ServiceNow, including Preparation, Response, and Recovery. MSIs are our most challenging and impactful security incidents which pose active or heightened risk to the company and/or our customers. Key value areas are preparing the company for MSIs through tabletop exercises (TTX), coordination of activity between many response workstream partners, maintenance and development of playbooks and procedures, tracking key MSI metrics and facts to keep everyone oriented, and communicating status, milestones, blockers, and critical decisions needed to senior management and executive stakeholders, including the CISO.

What you get to do in this role




- Orchestration of response and remediation of incident response for highest criticality security events.
- Take ownership and lead response to critical incidents within the company.
- Establish and mature documentation surrounding protocols and procedures governing the security incident command team.
- Prepare and deliver communications, including executive summaries and incident briefings, to key stakeholders during and after incident response.
- Conduct rapid response, mitigation, and investigations on the highest priority cases impacting ServiceNow and user data.
- Partner with the team members across multiple regions to drive response and investigations globally.
- Organization and facilitation of scenario-based exercises to test and improve incident management and response strategies.
- Maintenance of existing playbooks and procedures, as well as developing new ones, to further standardize SIC and its partners' responses when verif

📌 Staff Security Incident Response Commander_Hyderabad/Bangalore/Remote (Hyderabad)
🏢 ServiceNow
📍 Hyderabad