Job Description

Job Description: Customer Contact Representative

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Company Overview

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NetRTech Solutions LLP is a dynamic organization specializing in placements, technology consulting, project execution, product development, sales, and training. With strong expertise across multiple domains, we deliver innovative solutions and exceptional value to our clients.

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Role Summary

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We are looking for a motivated and customer-focused Customer Contact Representative to join our team in Ahmedabad. This is a full-time, on-site role where you will be responsible for delivering high-quality customer support and ensuring a positive customer experience.

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Key Responsibilities

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- Respond to customer inquiries and concerns in a skilled and empathetic manner
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- Resolve customer issues efficiently to maintain high satisfaction levels
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- Build and maintain strong, positive relationships with customers
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- Assist the team in enhancing customer service processes and quality
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- Manage multiple tasks effectively while maintaining accuracy and attention to detail
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Required Qualifications

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- Excellent communication and interpersonal skills
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- Strong problem-solving and multitasking abilities
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- Patient, positive, and detail-oriented mindset
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- Previous customer service experience is an added advantage
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- Fluency in multiple languages is a plus
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- Minimum qualification: High school diploma or equivalent
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Salary & Benefits

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- CTC: ₹26,000 – ₹38,000 per month
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- Night Shift Allowance: Additional compensation for hours worked beyond 40 per week
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Perks & Facilities:

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- Complimentary meals during shifts
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- Cab facility available between 9:00 PM – 6:00 AM
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- Temporary accommodation provided for 5 days for relocated candidates
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- Travel tickets from your place to Ahmedabad.
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Job Type

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- Full-time
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📌 Customer Service Assistant (India)
🏢 NETRTECH SOLUTIONS
📍 India