Job Description

Key Responsibilities1. Flight Booking & Ticketing/n

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- Handle domestic and international flight bookings through GDS, airline portals and other booking platforms.
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- Search and compare fares, schedules, availability and applicable fare rules.
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- Make reservations and issue tickets accurately within defined timelines.
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- Handle PNR creation, ticket issuance, cancellations, rebooking and amendments.
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- Ensure correct passenger details, fare basis, baggage allowance and other ticketing information.
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2. Reissue, Cancellation & Refunds/n

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- Process ticket cancellations, refunds and reissues as per airline fare rules.
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- Handle schedule changes, flight cancellations and involuntary changes.
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- Calculate applicable cancellation charges, reissue fees and fare differences.
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- Coordinate with airlines, consolidators and suppliers for refund follow-ups.
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- Maintain accurate records of pending refunds and outstanding cases.
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3. B2B Travel Agent & Corporate Support/n

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- Provide ticketing and reservation support to Zourney's travel agent and corporate customers.
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- Respond quickly to booking and ticketing requests received through phone, email and internal platforms.
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- Support travel agents with fare rules, baggage information, seat availability and ticketing deadlines.
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- Coordinate with the sales and account management teams to resolve customer issues.
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4. Airline & Supplier Coordination/n

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- Coordinate with airlines, consolidators, GDS providers and other travel suppliers.
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- Resolve ticketing failures, payment issues, booking errors and schedule-change cases.
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- Track airline notifications and operational updates that may impact customer bookings.
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5. Operational Excellence/n

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- Ensure zero/minimal errors in passenger names, travel dates, sectors, fares and ticket details.
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- Maintain proper documentation for all bookings and transactions.
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- Follow Zourney's SOPs for booking, ticketing, cancellation,

📌 Air Travel Ticketing (Panchkula)
🏢 Zourney.in
📍 Panchkula