Job Description

Job Title: Customer Sales Associate – International Voice & Chat (Freshers)

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Location: Pune

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Job Description

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We are looking for enthusiastic and customer-oriented Graduate Freshers to join our International Voice & Chat process in Pune. This is an excellent chance to start your career in the BPO industry, where you will interact with international customers, resolve their queries, and provide a seamless customer experience through voice and chat support.

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Key Responsibilities

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- Handle inbound and outbound customer interactions via voice and chat.
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- Understand customer requirements and provide appropriate solutions.
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- Deliver exceptional customer service while maintaining professionalism.
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- Ensure adherence to process guidelines, quality standards, and productivity metrics.
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- Accurately document customer interactions in the system.
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- Work collaboratively with the team to achieve business goals.
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Eligibility Criteria

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- Graduate freshers are eligible to apply.
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- Excellent verbal and written communication skills in English.
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- Strong customer service orientation and problem-solving skills.
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- Willingness to work in rotational shifts.
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- Basic computer knowledge and typing skills.
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- Candidates with prior BPO experience may also apply.
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Work Schedule

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- 5 days working
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- 2 rotational weekly offs
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- Rotational shifts (as per business requirements)
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How to Apply

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Interested candidates can share their CV via WhatsApp.

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Contact Person: HR Khushboo Sethi

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Contact Number: (phone hidden)

📌 Customer Service Representative (Pune)
🏢 WNS
📍 Pune