Job Description

At SkilloVilla , we believe a student's learning experience is only as good as the support behind it. We're hiring a Customer Support Associate who doesn't just close tickets but someone who takes real ownership , navigates tough conversations with calm, and treats every student's concern like it actually matters. If you thrive in a high-energy startup, love solving problems end-to-end, and want to grow fast, this role is for you.

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- Job Location: On-site, Bengaluru, JP Nagar, Bengaluru
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- Full-time · Immediate Joiners Preferred
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- Mon – Sat (6-days working)
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- 0–3 Yrs Exp
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- Graduated or Post Graduate (2023-2026- mandatory)
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- Perks and Benefits (Performance Based) And benefits performance based
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What you'll do:

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- Handle student queries across calls, chat, and email
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- Stay sharp on all course, platform, and payment-related info so you're never caught off guard
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- Own escalations, social media or otherwise, keep things calm, find a way forward
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- Work cross-functionally with internal teams to close open issues on time, every time
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- Complete accurate, prompt documentation for every resolved case — no loose ends
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- Generate support reports in Excel / Google Sheets for performance tracking
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What we're looking for:

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- 0–3 years in Customer Support / Customer Success / Student Support
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- Experience handling escalations and social media complaints
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- Strong verbal and written communication in English
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- Proficiency in Excel and Google Sheets for reporting
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- Ability to work 6 days a week in a rapid-paced environment
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- Prior EdTech / SaaS experience is a strong plus
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CustomerSupport#EscalationHandling#SocialMediaEscalations#LiveChatSupport#CRMTools#GoogleSheets#Excelreporting#EdTech #SupportStudent #SuccessEmail #Support#ProblemSolving# Inbound Calls

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📌 Customer Support Associate (Bengaluru)
🏢 SkilloVilla
📍 Bengaluru