Job Description

Roles and Responsibilities
- Design and deliver training programs for new hires, focusing on product knowledge, soft skills, and process orientation.
- Conduct regular coaching sessions with team members to improve performance and address skill gaps.
- Develop and maintain effective communication channels with clients to understand their requirements and provide tailored solutions.
- Provide feedback and recognition to team members for their achievements, promoting a culture of continuous learning.
- Collaborate with internal stakeholders to identify areas of improvement in processes and implement changes accordingly.

Desired Candidate Profile
- 1-4 years of experience in BPO industry or related field (call center environment).
- Robust understanding of handling NHT calls, OJT methodologies, sales training principles, product training techniques.
- Proficiency in TNI (Training Needs Identification) analysis; ability to analyze business needs and develop targeted interventions.
- Excellent soft skills training expertise; ability to design engaging training programs.

📌 Process Trainer (Mumbai)
🏢 Ketto
📍 Mumbai