Job Description
JOB SCOPE
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A successful Admission Profiler excels in initiating contact with potential leads, thoroughly qualifying them, and cultivating genuine interest and necessity in upGrad's programs and offerings.
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As an Admission Profiler you will serve as the vital link between upGrad's potential learners and our Admission Counsellors. Your primary objective is to establish a meaningful connection with the learner, understand their requirements, and effectively arrange Video Counselling [VC] sessions with our Admission Counsellors.
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RESPONSIBILITIES & DUTIES
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• Engage with assigned leads and promptly initiate contact through the auto dialer system.
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• Qualify leads by assessing their interest, needs, and eligibility for upGrad's programs for Germany and Italy public universities.
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• Build rapport, credibility and establish trust with leads through effective communication and active listening.
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• Schedule Video Counselling [VC] sessions with Admission Counsellors for qualified leads.
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• Coordinate schedules and ensure smooth communication between leads and Admission Counsellors to facilitate the enrollment process.
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• Maintain accurate records of lead interactions and follow-up activities in the CRM system.
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BASIC ELIGIBILITY CRITERIA
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• Minimum of 2 years of Edtech-sales experience (Study Abroad is plus), with at least 1 year spent in a single company.
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• Min Graduation is required.
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• Previous experience working a 6-days work week.
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• Currently working in the capacity of an individual contributor.
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• Proven track record of meeting targets in the existing company.
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SKILLS
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• Excellent verbal communication skills with an emphasis on fluency in the English language.
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• Ability to listen effectively, build trust with potential learners, and approach situations with patience and empathy.
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• Ability to persuade learners towards attending the Video Counselling [VC] session to ultimately
📌 Senior Admission Counsellor (Salem)
🏢 upGrad
📍 Salem