Job Description

Roles and Responsibilities:
- Customer Account Management: Handle customer inquiries and requests related to bank accounts, transactions, and banking services through non-voice channels like email, chat, and tickets.
- Transaction Processing: Ensure accurate processing of banking transactions, such as fund transfers, loan applications, account updates, and cheque processing, within prescribed timelines.
- Data Entry & Documentation: Accurately input and maintain customer data in the banking system. Ensure that all records are up-to-date and compliant with banking regulations.
- Customer Support via Digital Platforms: Respond to customer queries and provide assistance via email, chat, or other messaging platforms. Resolve issues or escalate them as necessary to relevant teams.
- Account Verification: Review and verify customer information, such as account details, transaction history, and document submissions to ensure compliance with bank policies and regulatory standards.
- Complaint Resolution: Investigate and resolve customer complaints, queries,



or issues related to bank services, ensuring an optimal resolution while maintaining customer satisfaction.
- KYC (Know Your Customer) Compliance: Perform KYC checks and ensure that all customer onboarding and account maintenance processes adhere to legal and regulatory requirements.
- Document Review & Management: Review and manage banking documents, such as loan applications, account opening forms, and legal paperwork, ensuring accuracy and compliance with internal procedures.
- Reports Generation: Prepare and maintain reports related to customer account activities, transaction history, or specific banking services, to be shared with management or compliance teams.
- Team Collaboration: Work closely with cross-functional teams (e.g., sales, operations, compliance) to resolve issues, improve processes, and ensure a seamless customer experience.
- Policy Adherence: Ensure all work is carried out in adher

📌 Banking Officer Non voice process (Bengaluru)
🏢 Ignites Human Capital
📍 Bengaluru