Job Description

WE ARE HIRING

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Role: Customer Support – Non-Voice

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Location: Pune

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Experience: 1+ Years

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Language: C1 English – Mandatory

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Communication: Excellent English Communication Skills

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Interview Mode: Face-to-Face (F2F)

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Key Responsibilities:

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• Handle customer queries and provide accurate resolutions through non-voice channels

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• Respond to customer concerns professionally and efficiently

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• Maintain high standards of customer service and customer satisfaction

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• Understand customer requirements and provide appropriate solutions

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• Maintain accuracy while handling customer interactions and documentation

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• Follow process guidelines, quality standards, and SOPs

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Candidate Requirements:

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1+ years of experience in Customer Support / Non-Voice process

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C1 level English proficiency – Mandatory

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Excellent written and verbal communication skills

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Strong comprehension and problem-solving skills

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Positive typing and documentation skills

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Customer-focused approach

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Comfortable working in rotational shifts, if applicable

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Thanks

📌 Customer Support Executive- 1+ Year- Immediate Joiner (Pune)
🏢 PineQ Lab Technology
📍 Pune