Front Row is Pocket FM's VIP community for our most engaged listeners. It began as a US pilot of a few hundred hand-picked members and is scaling towards a multi-thousand-member community, with a planned move from Discord to a native in-app experience. The programme runs on a simple thesis: our top listeners stay for status, recognition, and belonging first, and economics second. This role turns that thesis into a daily, lived experience.
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The Role
You will own the health, engagement, and growth of the VIP community end to end. You will run it day to day, host live events, and stay visibly present with members, building the programming that keeps them taking part rather than lurking. You will keep the space safe and well moderated, and lead the community through its platform migration without losing members along the way. You are also the community's ears, surfacing what our highest-value listeners think to product and monetisation.
This is a small, curated community, not an anonymous forum. You will know members by name and they will know you: a familiar,



trusted presence they look forward to hearing from.

What you bring
•Two or more years growing online communities, ideally at a gaming company or on a gaming product. Subscription, creator, or fandom communities are also relevant
• A track record of scaling a community from hundreds to thousands while keeping engagement and quality high
• Willing to work partly in US hours, with a robust US audience and cultural fluency
• Have previously managed communities of users based out of the USA
• AI skillset - comfortable in using Claude Cowork or Claude Code to ship community use cases
• Comfortable hosting live: you enjoy running events, being on camera or mic, and engaging with members directly and often
• A people-first instinct: you remember names and details, and members feel personally known by you
• Hands-on experience with community platforms. Discord is essential; in-app chat SDKs are a plus
• A strong progra

📌 Community Manager (Bengaluru)
🏢 Pocket Entertainment
📍 Bengaluru