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Role Purpose The Service and Operations job category will be required to undertake a range of customer service management tasks. Activities will include validation and approving the transactions in the core banking system for various customer and Bank initiated requests or instructions, processing of all various activities which support the excellent delivery of service to our customers to support the frontline service journey. The development of efficient processes and activities will be a key activity to drive continuous improvement of service and operations. Coaching and development of team members to support the improvement of knowledge, skills and capability will also be a key element of this role. Also,



this role requires to perform multi activities within the team.

Principal Accountabilities:

The job holder will be required to approve/validate instructions to create, amend, cancel, or close existing products or services and/or the administration of products received from various stakeholders.
Process remediation activities relating to various operational activities.
Ensure there are no defects while approving instructions or remediations.
Ensure a timely response to the requests received through internal and external stakeholders, customers, etc.
Handle various digital tools like bulk data capture tools, Lite automation tools, and macros to validate various servicing requests/instructions as applicable.
Approve/validate the servicing requests processed by the staff for HSBC customers in line with the laid-down, established, and documented procedures and regulatory policies.
Coaching and development of colleagues to improve ski

📌 Manager - Branch Operations (Chennai)
🏢 HSBC Global Services
📍 Chennai