Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Dynatrace APM
Valuable to have skills : Splunk, Datadog
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
Work as a hands-on Dynatrace developer and observability engineer responsible for implementing, developing, automating, and supporting enterprise observability solutions across applications, infrastructure, cloud, Kubernetes, APIs, and distributed systems. Build advanced monitoring, analytical, incident analysis, performance optimization, and production-stability capabilities using Dynatrace, DQL, Grail, APIs, OpenPipeline, and automation.

Roles & Responsibilities:

1.



Implement Dynatrace onboarding for applications, infrastructure, cloud, Kubernetes, APIs, microservices, and distributed systems.
2. Develop advanced DQL queries, Dynatrace dashboards, SLOs, alerts, monitoring views, reusable observability components, and operational reports.
3. Automate Dynatrace configuration using APIs, Terraform, scripts, CI/CD pipelines, and Configuration as Code practices.
4. Implement OneAgent, ActiveGate, OpenTelemetry, APIs, extensions, OpenPipeline telemetry ingestion, and processing solutions.
5. Develop Dynatrace-to-ServiceNow / ITSM integrations and support automated incident creation, enrichment, correlation, and tracking.
6. Perform incident investigation, technical RCA, alert-noise reduction, problem correlation, production support, performance analysis, and stabilization activities.
7. Support Dynatrace implementation activities, including requirement gathering, environment assessment, deployment planni

📌 Technology Support Engineer (Pune)
🏢 Accenture
📍 Pune