Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Dynatrace APM
Positive to have skills : Splunk, Datadog
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
Act as a senior Dynatrace technical SME and Observability Engineering Lead responsible for designing, developing, implementing, and governing enterprise-scale observability solutions across applications, infrastructure, cloud, SRE, DevOps, and platform teams. Drive modernization, automation, AIOps, reliability, performance, and production-stability initiatives using Dynatrace, DQL, Grail, OpenPipeline, APIs, automation, and Configuration as Code.

Roles & Responsibilities:

1.



Lead Dynatrace observability strategy, architecture, standards, and onboarding patterns across applications, platforms, and accounts.
2. Design and implement cross-application and platform-level observability solutions using Dynatrace, DQL, Grail, OpenPipeline, OpenTelemetry, APIs, and automation.
3. Develop reusable DQL queries, dashboards, SLOs, alerting patterns, workflows, integrations, and engineering templates.
4. Own Dynatrace integration with ServiceNow and other ITSM platforms, including automated incident creation, enrichment, correlation, and remediation workflows.
5. Lead complex production incident investigations, technical RCA, performance optimization, capacity planning, resilience, and production-stability initiatives.
6. Establish observability governance covering tagging, access, telemetry quality, cardinality, retention, data management, standards, reference architectures, and documentation.
Lead end-to-end i

📌 Technology Support Engineer (Bengaluru)
🏢 Accenture
📍 Bengaluru