Key Responsibilities
Amazon Marketplace Operations
· Manage daily Amazon FBA and FBM operations.
· Create and process FBA shipment plans.
· Coordinate inventory replenishment to Amazon fulfillment centers.
· Monitor FBA inventory health and recommend replenishment schedules.
· Process and manage FBM orders from receipt to dispatch.
· Handle Amazon order exceptions, returns, reimbursements, and claims.
· Monitor account health metrics and ensure compliance with Amazon policies.
· Coordinate with internal teams to maintain product listings and inventory availability.
Website Order Management
· Process and manage all orders received through the company's website.
· Verify orders and coordinate timely dispatch.
· Monitor order status until successful delivery.
· Handle customer order queries related to shipping, cancellations, and returns.
· Ensure accurate inventory synchronization between the website and warehouse.
Logistics Coordination
· Coordinate with logistics partners such as Shiprocket, Delivery Now, and other courier providers.




· Schedule daily pickups and monitor shipment movement.
· Resolve shipment delays, RTOs (Return to Origin), lost shipments, and delivery disputes.
· Track courier performance and escalate operational issues when required.
· Maintain courier documentation and shipping records.
Inventory & Warehouse Management
· Monitor stock levels across Amazon FBA, FBM, and website inventory.
· Coordinate with warehouse teams for timely order fulfillment.
· Maintain inventory accuracy and conduct periodic stock reconciliation.
· Prevent stock-outs and overstock situations through effective planning.
Reporting & Analytics
· Prepare daily and weekly order fulfillment reports.
· Track KPIs including order processing time, dispatch SLA, delivery performance, return rates, and inventory levels.
· Analyze operational data to identify opportunities for process improvements.
· Generate reports for management on sales, inventory movement, and logistics performa

📌 Ecommerce Intern/Executive (New Delhi)
🏢 Atlanta Systems
📍 New Delhi