Responsibilities & Key Deliverables
As a Deputy Manager - Parts, you will be responsible for driving the spare parts business in coordination with Country Managers, distributors, service teams, plants, warehouses, logistics, accounts, and SBU teams.Key Responsibilities include:

Drive spare parts business performance in coordination with Country Managers, including payment follow-up, retail sales tracking, market potential study, sales loss analysis, distributor network reach, and benchmarking of global best practices.
Ensure monthly order execution with complete understanding of spare parts processes, documentation requirements, and compliance with laid-down policies.
Support M&M; field teams, HO service teams, and distributors for urgent supplies and concern resolution by coordinating with warehouses and plants to ensure timely dispatch.
Build capability of distributor spare parts teams through training on systems, processes, inventory management, Mahindra DMS, parts catalogue reading, and query portal usage.




Analyse loss of FFR and coordinate with relevant teams to address systemic gaps for sustainable improvement.
Track VOR / RUSH FFR on a daily basis to improve service responsiveness.
Coordinate with SBUs for BO parts ETA and ensure receipt as per committed timelines.
Coordinate with SBU CC team for MSS allocation and STO tracking.
Track high-value BO parts and follow up with sourcing teams to ensure availability within the same month and maximise execution value.
Follow up on country-specific documentation, import licences, BIVAC / SGS inspection requirements, and related compliance needs.
Arrange parts from the local market in case of urgent business or service requirements.
Generate accessories orders from distributors as per the agreed business plan.
Prepare weekly and monthly MIS on order execution status after sales closing, in coordination with accounts and logistics teams.
Coordinate IT projects by sharing BRDs, business logic, testing inputs, and suppor

📌 Deputy Manager (Mumbai)
🏢 Mahindra and Mahindra
📍 Mumbai