We are seeking an experienced Manager – Video KYC (VKYC) to lead and oversee Commercial Cards onboarding operations while ensuring compliance with RBI Video KYC guidelines, AML/KYC regulations, Customer Due Diligence (CDD) requirements, and global banking standards. The role requires strong leadership, people management, operational excellence, risk management, customer service, and stakeholder management capabilities.
Key Responsibilities
Lead and manage the end-to-end VKYC onboarding process for Commercial Cards customers.
Ensure compliance with RBI VKYC regulations, AML/KYC requirements, CDD standards, and internal policies.
Manage a team of VKYC Analysts, providing coaching, mentorship, and performance management.
Drive productivity, quality, turnaround time (TAT), and customer satisfaction goals.
Monitor operational metrics and implement process improvement initiatives.
Conduct quality reviews and support governance, audit, and regulatory requirements.
Review escalations related to fraud, suspicious activity, compliance breaches, and operational risks.
Partner with Compliance,



Risk, Operations, Controls, and Business stakeholders to ensure strong governance.
Support Manager Control Assessments (MCA), internal audits, and regulatory examinations.
Prepare management reports, dashboards, and performance updates for leadership.
Required Skills & Experience
10+ years of experience in VKYC, KYC, AML, Commercial Cards, Banking Operations, or Financial Services.
6+ years of people management or supervisory experience.
Solid knowledge of RBI VKYC guidelines, AML regulations, KYC, CDD, and risk management practices.
Excellent customer-facing, communication, and stakeholder management skills.
Strong analytical, investigation, problem-solving, and decision-making capabilities.
Experience managing operational performance and service delivery metrics.
Proficiency in MS Office applications and reporting tools.
Qualifications
Bachelor's Degree
Master's Degree, MBA, or profess

📌 Video KYC Lead (India)
🏢 Citi
📍 India