Job title- Student Success & Advocacy Manager

K21 Academy is a UK-headquartered IT and AI career training company that has helped more than 46,000 professionals across 40+ countries move their careers forward. Our core program is a high-touch, cohort-based AI and Cloud career coaching experience built for working tech professionals — developers, DevOps/SRE and cloud engineers, product and business analysts, and data engineers/scientists — who want a real career outcome, not just another course.
Students get a personalized roadmap, one-to-one mentorship, mock interviews, and a placement guarantee backed by real accountability: if a qualifying role isn't landed inside the program timeline, students get additional time and support, and ultimately a refund if the outcome still isn't achieved after they've held up their end of the work.
The Role
This is a relationship-adjacent role, not a relationship-owning one. You'll be close to students throughout their journey — checking in, watching their progress, and celebrating milestones with them — but our coaching team (Sahid, Saurabh,



and Supriya) owns the actual coaching relationship and any intervention when a student is struggling. Your job is to see clearly and say something, then let them act.
The role has two halves, sequenced around the student journey:
1. Watch & Flag (lighter touch, ongoing)
- Track each active student's progress against their weekly/monthly targets and the conditions of our placement guarantee — module pace, job applications logged, mentorship attendance.
- Notice early warning signs — someone going quiet, falling behind, missing check-ins — and flag them promptly to the coaching team with enough context that they can act rapid.
2. Interview & Amplify (the heart of the role
- When a student hits a milestone — a certification, a job offer, a big breakthrough — you're the one who sits down with them and draws out the real story: what they did, how they did it, what it took.
- Turn those conversations

📌 Academy- Student Success Advocacy Manager (India)
🏢 NextHire
📍 India