Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Manager Operations

In this role, you will:

Circa 50%-90% of time spent in processing / technical aspects of the process (as outlined below)
Lead User Acceptance Testing for the business (as and when required). Lead Projects for both Onshore and GSC (based on business objectives, targets and requirement)
Manage 10 to 12 direct reports,



whilst overseeing 20 - 24 headcount of indirect reports, as and when deemed required by business or manage the process as an individual contributor
This role operates in a highly complex and time critical workplace and is required to be involved in processing of activities, which includes (but not limited to):
Checking transactions and activities (depending on business requirement). Various Investigations and escalations from Client
Reconciliation of cash and unit accounts, which includes investigation of breaks (where necessary)

Product Range / functions would include AML KYC Investor onboarding, Transaction monitoring, Negative news screening to name a few
Responsibilities depending upon jurisdiction catered to and serviced out of the location(s)

Perform Customer Due Diligence (CDD) by collecting and verifying identity documents (e.g., government IDs, proof of address, incorporation certificates) for new mutual fund investors.

📌 Manager Operations (India)
🏢 HSBC Global Services
📍 India