About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Key Areas of Responsibility:
Returning customer calls, solving problems using known solutions, and call routing
• monitor Remote Resolution Queue
• confirm/refine problem information and criticality
• utilize support systems, tools, and experience to facilitate a customer solution
• transfer problem to Technical Support Specialist, if necessary
• route to dispatch queue, if necessary
Remotely deliver a solution to solve a customer problem
• communicate with customers through various means (oral, written, electronic) to deliver a solution
• deploy solutions found in the knowledge base
• verify resolution of problem with the customer
Assist field support personnel with on site issues
• receive calls from field support personnel
• utilize support systems, tools,



and experience to provide information relevant to on site issue
• create Sentinel incident & engage Technical Support Specialist, if necessary
Capture information and record data in desktop tools
• document, verify, and make appropriate corrections to the incident record and customer profile
• provide incident feedback about supplier commitments missed, and process improvements
Knowledge management
• Fully utilize the Knowledge Management Database and provide relevant feedback when knowledge articles are inaccurate or obsolete, or no knowledge exists
Contribute as a team member
• participate in team meetings and activities
• participate in objective setting, performance management, reward and recognition programs
• participate in special projects to continuously improve processes, tools, systems and organization
• be aware of Corporate Equal Chance/Affirmative Action programs and guidelines and is responsible for providing equal opp

📌 Remote Resolution Spec (Hyderabad)
🏢 NCR Atleos
📍 Hyderabad