Customer Success / Engagement Lead – Manufacturing Systems

Location: India
Function: Customer Success
Reports to: Head of Customer Success / Leadership Team
Experience: Typically 5–8 years
Industry: Manufacturing Technology / Industrial Software / Digital Manufacturing
Role Purpose
Snic Solutions is looking for a Customer Success / Engagement Lead – Manufacturing Systems to lead customer engagements from problem definition through implementation, adoption, and measurable business outcomes.

This is not a traditional project manager role.

The Engagement Lead is expected to understand manufacturing operations well enough to earn credibility with plant, operations, engineering, scheduling, quality, and IT stakeholders. The person will work with customers to understand the operational problem being solved, establish explicit success criteria, guide the solution team, drive adoption, and ensure that the customer realizes value from the technology.

The Engagement Lead acts as the business and customer-facing owner of the engagement, while application engineers, solution engineers,



configurators, and developers remain responsible for detailed technical execution.
The successful candidate will have experience implementing enterprise software in manufacturing environments, preferably across systems such as MES, APS, ERP, QMS, MOM, production planning, scheduling, manufacturing analytics, or industrial data platforms.

What You Will Own
1. Customer Outcomes
Own the overall success of assigned customer engagements.
You will work with the customer to establish:
the manufacturing or operational problem being solved;
desired business outcomes;
first time-to-value;
measurable KPIs and success criteria;
adoption expectations;
stakeholder responsibilities;
subsequent improvement priorities after the initial solution is adopted.
Success is measured not simply by completing project activities, but by whether the customer is using the solution and achieving measurable operational value

📌 Customer Success Lead – Manufacturing Systems (India)
🏢 SNic Solutions
📍 India