Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Consultant Specialist
In this role, you will:

Act as the single point of contact for the assigned IT Service(s), accountable for ongoing supply, support, and service performance across UAE and MENAT (Digital and Enabler services).
Own Service Strategy activities by defining the right service offerings, balancing business/customer needs against cost and delivery constraints.




Oversee Service Design by guiding solution architecture, defining key service metrics, and acting as a key escalation point for development and delivery teams.
Drive Service Transition to ensure recent services/changes move smoothly from design into operations and meet all functional and non-functional requirements.
Lead Service Operations to ensure services continue to meet customer needs, taking corrective action where required, and ensuring services have a designated owner and are retired when no longer needed.
Deliver Continual Service Improvement by tracking performance targets and implementing incremental improvements to meet agreed outcomes.
Ensure service continuity, resilience, and recoverability (including DC loss recovery and protection/restoration of key data) in line with FIM expectations and service continuity controls (e.g., SCOTT/BRETT attestations).
Own capacity and service level m

📌 IT Service Ownership (Pune)
🏢 HSBC Global Services
📍 Pune