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If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting recent direction, HSBC offers opportunities, support and rewards that will take you further.

Role Purpose

The Service and Operations job category will be required to undertake a range of customer service management tasks. Activities will include processing of various customer and Bank initiated requests or instructions, processing of all various activities which support the excellent delivery of service to our customers to support the frontline service journey. The development of efficient processes and activities will be a key activity to drive continuous improvement of service and operations. Coaching and development of team members to support the improvement of knowledge, skills and capability will also be a key element of this role.

Principal Accountabilities

The job holder will be required to process instructions to create, amend,



cancel or close existing products or services and/or the administration of products received from various stakeholders.
Process remediation activity relating to various operational activities.
Ensure there are no defects while processing instructions or remediations.
Ensure timely processing of requests received through internal and external stakeholders , customers etc.
Handle various digital tools like bulk data capture tools, Lite automation tools, macros etc for processing of various servicing requests / instructions as applicable.
Processing of servicing requests for HSBC Customers in line with the laid down established and documented procedures, regulatory policies.
Coaching and development of colleagues to improve skills and capability
Use knowledge of products, processes and procedures to address customer needs both through the team and individually.
Support colleagues to deliver serv

📌 Assistant Manager Service and Operations Support (Chennai)
🏢 HSBC Global Services
📍 Chennai