Key Responsibilities

Business Driver

Achieve team sales target and increase sales productivity
Segment focus, customer focus needs-based selling
Achieve preferred segment relationship penetration, multi-product selling or bundles around anchor product (assets, wealth etc). All relevant internal and external certification to be completed prior to referring / selling wealth products.
Arrange / create sales activities
Build and manage relationship with business partners / intermediaries / channels
Fulfils corporate employees’ banking needs including payroll and other retail products
Drive the Employee Banking one bank agenda

Customer Experience

Ensure sales team has the right culture and attitude
Operational quality – manage sales controllable error, rejection, approval rate, TAT etc.
Engage Credit & Operations and other relevant stakeholders for smooth approval and customer on-boarding experience
Manage customer experience

People Management

Lead and engage team of 5-7 Asst Mangers / Managers
Proactive performance/scorecard management – motivation & retention of talent




Train and Coach, the team
Upgrade people management skill constantly

Risk Assurance

Ensure CDD, MLP & TCF diligence
Zero tolerance – Fraud, Mis-selling
Discipline in HR and training related matters
Adhere to all policies, guidelines and procedures, comply with local regulatory requirements, reflect best practices
Adhere to operational risk controls and procedures in day-to-day sales management
To ensure no adverse findings in internal / external audit, governance and compliance review
To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, acros

📌 Relationship Manager (Bengaluru)
🏢 Standard Chartered India
📍 Bengaluru