Position Description
Company Profile:
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at cgi.com.
Job Title: Associate - Unix/Linux, SQL, ITIL
Position: Associate - Unix/Linux, SQL, ITIL
Experience: 2.1-5 years
Category: IT Infrastructure
Main location: Mumbai
Position ID: J0826-0759
Responsibilities
Main responsibilities are:
Perform well industrialized application support tasks and industrialize further tasks :
Managing Support Mailbox
User access management
Process requests/user queries in support mailbox
Technical investigation and resolution of support issues
Document and execute the regular system checks at various points in the day.
Build up the documentation for further enhancement of the process.
Incident management
Follow all local policies for coming in shifts, weekend checks and releases.
Take Ownership in Crisis, extra commitment in the gaps when many resources are on vacation/leave.
Attend standups (whiteboard) and ensure smooth handover between the shifts.
Ensure process improvement at Service Management level– Thorough understand and follow the process for ITSM, Incident and Problem Management
Commitment to teamwork of highest standards.
Participate in BCP working; Ensure robust governance and control
Ensure established functions raise the bar a notch above via Continuous improvement and level up.
Participate in Team sh
📌 Associate-Unix/Linux, SQL, ITIL (Mumbai)
🏢 CGI
📍 Mumbai