Project Role : Infra Tech Support Practitioner

Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.

Must have skills : Microsoft Azure IaaS

Positive to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires working closely with users and clients, either remotely or onsite, to identify and resolve technical issues efficiently.



The practitioner follows established operational procedures to maintain service reliability and quality, ensuring smooth functioning of infrastructure components, operating systems, network elements, and application platforms. Collaboration with various teams and adherence to defined processes are key aspects of daily activities.

Roles & Responsibilities:

Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Assist in documenting technical issues and resolutions to enhance knowledge sharing within the team.
Support continuous improvement initiatives by identifying recurring problems and suggesting process enhancements.
Collaborate with cross-functional teams to ensure timely resolution of incidents and service requests.
Provide guidance and support to junior team members to foster skill development and knowledge transf

📌 Infra Tech Support Practitioner (Bengaluru)
🏢 Accenture in India
📍 Bengaluru