Job Description

HCLTech is hiring for International contact Center - Senior Process Associate and Analyst on 31st July 2026 ( Voice Process)

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Walk-in Drive Details:

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Date: 31st July 2026, Friday

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Location: HCL AMB-6

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104-8, Sai Nagar, Ambattur Industrial Estate, Chennai, Tamil Nadu 600076.

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Time: 10AM - 2:30PM

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HR Contact Name: Judith

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Please carry anyone Government ID proof.

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Job Description – International contact Center ( Voice Proces - Inbound calls)

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Location: Chennai, India

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Business Unit: Retail Banking – Mortgages & Consumer Lending

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Reporting To: Team Leader / Operations Manager

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- Work Location: Sholinganallur
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- Designation: Associate/ Analyst
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- Process: Inbound Call
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- Experience: 1-3 years in International Voice Process/ 3-5 yrs/ 5- 7 yrs
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- Education Eligibility: 12th Pass / Any Graduate / Postgraduate
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Key Responsibilities:

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- Respond to client queries via voice & written communication, ensuring accurate and timely resolutions
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- Handle inquiries related to products, services, data, and client accounts
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- Manage multiple client queries efficiently using workflow tools
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- Maintain accurate records of customer interactions in internal systems
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- Collaborate with internal teams to resolve client issues effectively
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- Ensure client satisfaction with service excellence and a customer-first approach
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Regards

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Judith

📌 HCLTech is hiring for International contact Center (Tiruchirappalli)
🏢 HCLTech
📍 Tiruchirappalli