Job Description

Key Responsibilities:

Loan Processing & Customer Engagement
- Assist customers in understanding and applying for home loans.
- Ensure smooth processing and disbursement of home loans by coordinating with banks/NBFCs.
- Resolve customer queries related to loan eligibility, documentation, and disbursal timelines.
- Work closely with internal sales and CRM teams to ensure timely loan closures.

Team & Operations Management
- Support hiring, training, and development of team members involved in loan facilitation.
- Supervise daily operations related to loan documentation and approvals.
- Ensure adherence to company policies and regulatory compliance at all stages.

Customer Service & Compliance
- Maintain high standards of customer service in line with organizational goals.
- Ensure health, safety,



and security procedures are followed in loan processing areas.
- Handle escalations and resolve customer complaints professionally and efficiently.

Reporting & Coordination
- Prepare regular MIS reports related to loan status, disbursements, and pipeline.
- Liaise with financial institutions to streamline processes and enhance loan offerings.
- Track and report loan-related costs and revenue to optimize profitability.

Leadership & Support
- Provide leadership and direction to support staff in the home loan vertical.
- Work closely with Store Managers/Sales Heads to align business objectives.
- Ensure consistent implementation of standard operating procedures across locations.

📌 Assistant Manager (Mumbai)
🏢 Runwal
📍 Mumbai