Job Description

Opening for US Healthcare AR Medical Billing Team Lead (Voice)- Chennai

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Location : Chennai

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Shift - US Shift

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Experience - 5 to 8 years

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Designation - Team Lead

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RESPONSIBILITIES:

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- Responsible for the day-to-day management of 7 – 25 front level employees
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- Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction
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- Minimize errors/feedback and increase first touch resolution through effective coaching, support, supplemental training and understanding of departmental procedures to maximize utilization of resources
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- Provide feedback on performance, monitoring attendance, leave requests, ensure accuracy of hours worked and adherence to company policies and procedures
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- Recommend and/or make decisions in personnel related matters (Attrition, disciplinary actions, and terminations).
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- Assist with attendance documentation, weekly timesheet validation and schedule adherence.
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- Monitor and adjust staffing levels to ensure service levels are being met with continued focus on exceeding performance requirements.
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- Act as point of contact for escalated account issues or problems that occur by directly responding to escalated calls from customers
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- Timely response to mails
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SKILLS AND COMPETENCIES

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- Microsoft Office (Excel and PPT Preferred)
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- High proficiency in communication (Written and spoken)
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- Focuses on delivering a positive customer experience
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- Proven leadership experience. Should be a team player.
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FORMAL EDUCATION AND EXPERIENCE

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- Bachelor’s degree in any stream and progressive work experience in Healthcare RCM
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- 5-8 years of overall experience
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Note:

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- Looking for candidate with an immediate to 45-day notice period.
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- Candidates must have complete set of relieving/Experience letters from all previous employers
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Interested candidates,

📌 Hiring for US Healthcare Medical Billing Team Lead (Coimbatore)
🏢 HCLTech
📍 Coimbatore