Key Responsibilities:
- Engage with customers via inbound and outbound calls.
- Provide support for various queries and ensure skilled handling.
- Build rapport with customers to ensure positive and unique solutions.
- Demonstrate in-depth knowledge of the services provided.
- Meet performance metrics such as CSAT, AHT, and
Requirements:
- Minimum 12 months of experience in an international BPO environment.
- Strong multitasking skills.
- Excellent verbal and written communication skills.
- Ability to work in UK shifts.
- Graduate or undergraduate qualification
📌 International Voice Process Hiring For Capita (Mumbai)
🏢 Capita
📍 Mumbai
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